Pricing

Transparent

Flexible Pricing

Tailored to your eCommerce needs

Basic CX Plan

Perfect for small businesses

$15/hr

Billed Monthly

Get started

Per agent, 1-4 agents

Tier 1 Multilingual / Multichannel

$200 Onboarding Fee Per Agent

Free Software Integration

Dedicated and Trained Agent

Up to 1500 tickets per agent

20 - 40 Hours / Week

9:00 AM - 5:00 PM EST, PST, CT or CET (8 hours coverage)

Advanced CX Plan

Perfect for growing Businesses

$14/hr

Billed Monthly

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Per agent on 5+ agents

Tier 1 & 2 Multilingual / Multichannel

$200 Onboarding Fee Per Agent

Free Software Integration

Dedicated and Trained Agent

Up to 1500 tickets per agent

40 Hours / Week / Agent

9:00 AM EST - 5:00 PM PST
(11 hours coverage)
Weekend Support available

Weekly or Bi-Weekly Meetings, Comprehensive Analytics and Performance Review

Pro CX Plan

Perfect for larger Businesses

$13/hr

Billed Monthly

Get started

Per agent on 10+ agents

Tier 1 & 2 Multilingual / Multichannel

Free Onboarding fee

Free Software Integration

Dedicated and Trained Agent

Up to 1500 tickets per agent

40 Hours / Week / Agent

9:00 AM EST - 5:00 PM PST
(11 hours coverage)
24/7 support possible

Weekly or Bi-Weekly Meetings, Comprehensive Analytics and Performance Review

Inventory Analysis

Inventory & Supply Chain Management

$20/hr

Billed Monthly

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Inventory Forecasting

Replenishment Coordination

Vendor/Manufacturer Relations

Warehouse Coordination

Product Management

Product Data & Content Management

$18/hr

Billed Monthly

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Product Listings
(Titles, Descriptions, Images)

SKU Management

Pricing Updates

Categorization & Tagging

eComm Channel Mangement

Platform & Marketplace Operations

$25/hr

Billed Monthly

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Amazon, eBay, Walmart
Account Management

Product Uploads & Compliance

Marketplace Policy Monitoring

Promotions & Deals Setup

Inventory replenishment

Affordable

Pricing Plans

Choose the perfect plan that fits your needs

Basic

$15/hr

Ideal for small businesses and startups

Get started

Advanced

$14/hr

Perfect for growing businesses

Get started

Pro

$13/hr

Perfect for larger businesses

Get started

Feature Category

Number of Agents

1-4

10+

Support level (Multilingual / Multichannel)

Tier 1

Tier 1 & 2

Service hours

9:00 AM - 5:00 PM
EST, CT or PST

9:00 AM EST - 5:00 PM PST

9:00 AM EST - 5:00 PM PST 24/7 available on inquiry

Dedicated and trained agent

Onboading fee per agent

$200

Free

Product Support

Sale Support

Free Software Integration

Product Returns/Refunds

Billing/Payment Support

PayPal Disputes

Fraud Detection and Chargebacks

Feedback / Product Reviews

Social Media

Order tracking and fulfillment

Trusted by leading eCommerce brands worldwide.

Customer Testimonials

Feels like a Part of your Team. We have been working with Steady Customer Care for about a year now, and they truly make you feel like they are a part of your internal team. We have extremely technical product information, and their agents have seamlessly stepped in to learn and understand the in's and out's of how our products and business work. They have helped us tremendously with making sure our customer service is speedy and top notch, especially since our business grew 400% during their first year with us. Their entire team is friendly, professional, and easy to work with. Highly Recommend!

Charlotte Katona

COO, Makesy Co.

Professional and precise. We have worked with the team at Proventus for a few years now. They are so professional and intuitive. We trust them to handle all our customer care needs. They are quick learners, able to manage themselves well and treat our customers with the utmost respect and courtesy. We are extremely fortunate to have found this team because now our customer service is top notch with a 4.5+ star rating and happy shoppers. We are grateful for the peace of mind that this team brings to our business and we plan to continue our relationship with Proventus for years to come.

Tyler Penna

eCom Marketing Manager, RicherPoorer

Seamless Integration. The steady team joined our company at a pivotable time for our growth. We were growing incredibly quickly and also challenged to grow our internal team and systems at the same rate. We were able to onboard and work alongside this amazing team to implement the gorgias system, educate on brand tone and voice as well as processes in a matter of only a couple of weeks. We check in weekly and have an escalation process to support them that provides a seamless experience to the customer and our internal teams.
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Tanya Obermeyer

COO, Gorjana

FAQ

Frequently Asked Questions

Find answers to frequently asked questions about NexFlow's services, including billing and what's included.

How does billing work?

As outlined in the contract, billing occurs on a monthly, recurring basis starting from the first day of service.

Can I request any changes in the Agreement, request more help or extra services?

Yes, we’ll do our best to support you. Please get in touch with your representative. Please note that most changes require at least a 30-day notice.

Can I cancel the contract?

Yes, you can cancel your contract with a 30 day notice. Simply reach out to our support team, and they will assist you with the cancellation process.

Is there a free trial available?

We do not offer a free trial. However, we do offer a 30-day money back guarantee. If you are not satisfied with our service after the initial 30 days of service, we will refund your money in full.

Can you integrate with the software we use?

Yes, we offer seamless integration with most software platforms commonly used in eCommerce today.

Still have questions?

Contact our support team for further assistance.

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