Our Services

Streamline Your Business with
SCC Solutions

Discover how we can improve your customer satisfaction, sales conversions, optimize your workflows and drive business growth.

SCC Agents

Our agents possess at least a C1 level of language proficiency and demonstrate a high degree of expertise in communication. They are contract based employees with regular monthly salary and paid benefits. An SCC agent is more than just a call center representative, they are a dedicated extension of your team and a true ambassador of your brand.

We are available 24/7 delivering a seamless, consistent experience across all customer engagement platforms, including Messaging, Email, SMS, Chat, Voice (Inbound/Outbound) and Social Media.

Our team has earned the BizRate Platinum rating for customer service 3 years in a row.

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Custom Models

We swiftly onboard entire teams or seamlessly integrate members as an extension of your team, providing tailored solutions that solve your problems and fuel growth.

We offer comprehensive support across all aspects of eCommerce including customer service, inventory planning, purchasing, online marketing, and IT support.

We listen to your needs, learn about your business and identify where we can support you.

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Multilingual Support

No matter where your business is located, we provide support during or outside of your working hours, in the language your customers speak. Our agents are fluent in the following languages:

- English
- Spanish
- German
- French
- Italian
- Serbian
- Croatian

We help you connect with your customers clearly, confidently and around the clock.

Need support in another language? Let us know, we're here to help!

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Transparent

Flexible Pricing

based on your customer service requirements

Customer Service
Operations Support
Basic CX Plan
Perfect for small businesses
$15/Hour
Billed Monthly
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Per agent, 1-4 agents
Tier 1 Multilingual Multichannel Support
One time $200 Onboarding Fee Per Agent
Free software integration
20-40 Hours / Week
Dedicated and Trained Agent
Up to 1500 tickets per agent
9:00 AM - 5:00 PM EST, CT or PST Coverage
Advanced CX Plan
Perfect for growing Businesses
$14/Hour
Billed Monthly
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Per agent, 5+ agents
Tier 1 & 2 Multilingual Multichannel Support
One time $200 Onboarding Fee Per Agent
Free software integration
40 Hours/Week/Agent
Dedicated and Trained Agents
Up to 1500 tickets per agent
6:00 AM - 5:00 PM PST Coverage
Weekly or Bi-Weekly Meetings, Comprehensive Analytics and Performance Review
Pro CX Plan
Perfect for larger businesses
$13/Hour
Billed Monthly
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Per agent, on 10+ agents
Tier 1 & 2 Multilingual Multichannel Support
Free onboarding
Free software integration
40 Hours/Week/Agent
Dedicated and Trained Agents
Up to 1500 tickets per agent
6:00 AM - 5:00 PM PST Coverage S24/7 Support available
Weekly or Bi-Weekly Meetings, Comprehensive Analytics and Performance Review
Inventory Analysis
Inventory & Supply Chain Management
$20/hr
Billed Monthly
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Inventory Forecasting
Replenishment Coordination
Vendor/Manufacturer Relations
Warehouse Coordination
Product Management
Product Data & Content Management
$18/hr
Billed Monthly
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Product Listings
(Titles, Descriptions, Images)
SKU Management
Pricing Updates
Categorization & Tagging
eComm Channel Management
Platform & Marketplace Operations
$25/hr
Billed Monthly
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Amazon, eBay, Walmart
Account Management
Product Uploads & Compliance
Marketplace Policy Monitoring
Promotions & Deals Setup
Inventory Replenishment

Trusted by leading eCommerce brands worldwide.

Customer Testimonials

Feels like a Part of your Team. We have been working with Steady Customer Care for about a year now, and they truly make you feel like they are a part of your internal team. We have extremely technical product information, and their agents have seamlessly stepped in to learn and understand the in's and out's of how our products and business work. They have helped us tremendously with making sure our customer service is speedy and top notch, especially since our business grew 400% during their first year with us. Their entire team is friendly, professional, and easy to work with. Highly Recommend!

Charlotte Katona

COO, Makesy Co.

Professional and precise. We have worked with the team at Proventus for a few years now. They are so professional and intuitive. We trust them to handle all our customer care needs. They are quick learners, able to manage themselves well and treat our customers with the utmost respect and courtesy. We are extremely fortunate to have found this team because now our customer service is top notch with a 4.5+ star rating and happy shoppers. We are grateful for the peace of mind that this team brings to our business and we plan to continue our relationship with Proventus for years to come.

Tyler Penna

eCom Marketing Manager, RicherPoorer

Seamless Integration. The steady team joined our company at a pivotable time for our growth. We were growing incredibly quickly and also challenged to grow our internal team and systems at the same rate. We were able to onboard and work alongside this amazing team to implement the gorgias system, educate on brand tone and voice as well as processes in a matter of only a couple of weeks. We check in weekly and have an escalation process to support them that provides a seamless experience to the customer and our internal teams.
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Tanya Obermeyer

COO, Gorjana

FAQ

Frequently Asked Questions

Find answers to frequently asked questions about NexFlow's services, including billing and what's included.

How does billing work?

As outlined in the contract, billing occurs on a monthly, recurring basis starting from the first day of service.

Can I request any changes in the Agreement, request more help or extra services?

Yes, we’ll do our best to support you. Please get in touch with your representative. Please note that most changes require at least a 30-day notice.

Can I cancel the contract?

Yes, you can cancel your contract with a 30 day notice. Simply reach out to our support team, and they will assist you with the cancellation process.

Is there a free trial available?

We do not offer a free trial. However, we do offer a 30-day money back guarantee. If you are not satisfied with our service after the initial 30 days of service, we will refund your money in full.

Can you integrate with the software we use?

Yes, we offer seamless integration with most software platforms commonly used in eCommerce today.

Still have questions?

Contact our support team for further assistance.

Contact

Discover SCC CX Solutions

Elevate your brand with our comprehensive suite of innovative customer support solutions.

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Address:
Proventus LLC
Irvine, California, United States

Abakus Link DOO
Nikole Pašića 5
21000 Novi Sad, Serbia
Contact:
support@steadycustomercare.com
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